August 2025: Software updates

Highlights include Robin AI email responses, better visibility to email comms, and general improvements to the user experience

We’ve made several big updates this past month to improve the experience with Robinform. Pease reach out if you have questions.

Let’s dive in!

Introducing: Robin AI

We noticed that many past employers and employees have repeat questions about the forms. To help address this, we launched Robin AI. At a high level, this is how it works:

• If anyone replies to an email from Robinform, Robin AI will respond (technical, basic form information, etc.) or redirect the question to you when it cannot. The response is captured on the dashboard (see below) for visibility.

• Read more about how this works in this detailed blog post.

View and send emails from Robinform

• View emails in Robinform: Email responses are now shown in the dashboard and on the logs. They display who emailed (email address) and the message, allowing you to stay on top of communication.
  Note: If you are a signer for your organization, you will see this in the column you would previously see your incoming forms. You can toggle to see the incoming forms via the options at the top of the column.

• Respond to emails from Robinform: When you see a response from an employee or employer, you can now respond directly from the dashboard. The email interaction will be captured in the logs for visibility:

  Emails captured on the log

  

  Send an email from the Robinform dashboard

  

Additional signing options for past employers

Our goal is to have all responses captured in Robinform, without adding more work for your team. Because some orgs are not able to open links from email or their firewalls block outside sites, we have added another option for them:

• All emails sent to past employers will include three options to sign:

  • The standard link to sign the form online

  • A URL they can type directly into their browser, with a code to access the form

  • A PDF attached to the email for them to download and sign, and then return via responding to the email. Robinform automatically receives the PDF and confirms receipt, marking it complete in the dashboard

Better employee experience

Building on the improvements for the employee experience we made last month, we made two big changes for employee experience:

• Progress on forms is now saved, so an employee can come back later to submit a form without losing the data they entered.

• Emails to employees now include more details about each form and clear instructions for how to fill them out.

Improved dashboard and admin experience

You may have noticed a slightly new look on the dashboard. We are working to make things easier to see at a glance, while keeping the dashboard simple and intuitive. With this in mind, we made two updates:

• You can now search by organization, not just employee name. On the search page, simply toggle to “search by organization”.

• The dashboard now collapses all records under the employee’s name. Click on the employee’s name to see all forms and navigate to the records.

Questions or comments? Send them to help @ robinform.com. If you’re interested in using our platform, please reach out to anna @ robinform.com